I have a problem with TBDress. This is the copy of email to send Hardy from Customer Service Department regarding returning Mermaid Sweetheart Beading Floor-Length Evening Dress ________________________________________
From: DARLENE BUTLER
Sent: Saturday, January 27, 2018 1:36 AM
To: Darlene Bland Butler
Subject: Re: Returning Mermaid Sweetheart Beading Floor-Length Evening Dress

Dear Hardy,

I don't take kindly to your threats. According to your returning policy is stated:
This is the Returning & Replacement & Refund

Your satisfaction is our long-term pursuit and up-most concern. Once your package has arrived, we encourage you to open and check to make sure the items that we made meet your requirement. Try on as soon as possible without removing the tags, altering, or washing the dress. If you are not completely satisfied with your purchase, please take time to read our return policy carefully. You are recommended to contact our after-sale Customer Service first before returning or exchange an item and they will give your some useful advice. You can send an email to [email protected], we'll provide you with further instructions. All refund applications will be processed within 2 working days if it happens, but the shipping fee isn't included. mermaid wedding dresses 2018

Tips:
* Customers in USA can return items to our Los Angeles center (only for orders in USA district), please ask customer service staff for detailed address.
* Customers in European Schengen Area can return items to our Poland center (only for orders in Schengen Area), please ask customer service staff for detailed address.
European Schengen Area:
Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland

1. 15 Days Return Warranty
The returns from our customers are acceptable within 15 days after you getting the package. When we confirm the arrival of the package you returned, we will refund you the payment.
Please consult the customer service about the information we need before sending back the package and ship the package to the designated address provided by the after sales staff. Customers have to cover the shipping fee for the package return. To help us, the customer should provide all relevant tracking information.

2. Refund accepted for wrong items
The refund requests from our customers are acceptable if customer service confirm we send you the wrong item.
Please make sure the products unused before you sending back and ship the package to the designated address provided by the after sales staff. To help us, the customer should provide all relevant tracking information.
After making sure that we sent you the wrong item, we will refund you the amount to your account which you can use for new order or inform our financial staff to refund back to your paypal account or others if you like.

3. For all the refunds the following information is needed:
a) The order No.
b) Item No.
c) Photo of the products you sent back
d) Photo of the shipping label on the package we sent to you

4. Full Refunds:
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer's own fault cannot apply for refund.
All returned items must be in brand-new condition, unused and with original tags and packaging.

5. Partial Refunds:
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.

6. Non-Returnable / non-exchangeable items: Sexy Lingerie, Swimwear, Intimates, Jewelry and Beauties.
I appreciate if you sent me the address to your Los Angeles. I do not receive a address label in 24 hours. I don't receive the information I need I will have my Attorney contact you.

Best regards,
Darlene Bland-Butler

________________________________________
From: DARLENE BUTLER <[email protected]>
Sent: Friday, January 26, 2018 4:22 PM
To: Darlene Bland Butler
Subject: Fwd: Returning Mermaid Sweetheart Beading Floor-Length Evening Dress

Happy Connecting. Sent from my Sprint Samsung Galaxy S® 5

-------- Original message --------
From: tbdress <[email protected]>
Date: 26/01/2018 2:45 AM (GMT-06:00)
To: [email protected]
Subject: Re: Returning Mermaid Sweetheart Beading Floor-Length Evening Dress
Home | My Account | Help
Wedding Apparel
Special Occasion Dresses
Women's Clothing
Accessories
Sales & Specials

Dear DARLENE ,
Thank you for your concern of our website and sorry for any inconvenience we caused to you.
I am very sorry to tell you that we are manufacturer instead of reseller. We bought the fabric and pay money to the tailor, that is about 30% of the original price to make it. And the shipping fee we did pay that to the logistic.We neither have dress in stock nor have a shop in market, and we all tailor the dress once we got your payment. So the dress is specially made for you. That is why we cannot give you full refund.
I have applied 45% for refund that is the most offer.
If you have any other questions,please feel free to contact us and we'll reply you within 36 hours.

Thanks and best regards
Hardy
Customer Service Department